Exchange and return

If you are not satisfied with your order, you always have the right to return it.

Returns

If you are not satisfied with the items you have ordered, you have the option of returning them within 14 days of receipt. Send the completed return form together with the invoice with the shipment. If this form is not completed in full, we will not be able to process the return request.

To be eligible for a refund or exchange, the returned product must be returned in its original condition and with labels and tags attached. The product must not show any signs of use. We reserve the right to refuse the return of 3 items if there is a suspicion that the items have already been used or damaged through no fault of our own.

Request your return form via our customer service.

Refunds

After receiving the goods, they will be exchanged as soon as possible or the purchase amount will be refunded to your bank account within 7 days.

Delayed or missing refunds

If you have not yet received a refund, first check your bank account.

Then contact your credit card company. It may take some time before your refund is officially posted.

Then contact your bank. There is often some processing time before a refund is posted.

If you have done all this and still have not received a refund, contact our customer service.

Conditions

- You are responsible for the shipping costs for returning the item. The shipping costs will not be refunded.

- Products such as underwear, lingerie, tights and personal care products are not covered by Trandey's return policy for hygienic reasons. Therefore, these products cannot be returned and will not be processed.

- Provide the return shipment with a track and trace code (own expense)

- Send a photo of the track and trace code by e-mail on the day of shipment

- The return form should be printed out and enclosed with the package

- The product must be returned in unused condition

- The product should be delivered in its original packaging

- The product will be checked for damage caused by the customer, therefore the return of a damaged product by the customer will not be accepted.

Rijker Products

KVK : 89004779

Nering bogelweg 33, 7418HJ, The Netherlands (No showroom and no return address)